DWG. DBD-BACKOFFICE-01
Build a back-office
that runs itself.
Done by Default designs the websites, automations, and AI agents that handle your intake, follow-up, and busy-desk work, then keeps them running month after month. You get the output of a bigger team without hiring more people. Your existing team gets more efficient.
DWG. DBD-BACKOFFICE-01 · ONE SYSTEM, RUNS 24/7
DBD-INTAKE-01
Intake
- Web forms
- Email inbox
- Voice and SMS
- Quote requests
DBD-AUTO-02
Automations
- Request routing
- Scheduling
- Reminders
- Tool-to-tool sync
DBD-AGENT-03
AI agents
- Triage and reply
- Data entry
- Draft reports
- Supervised, with logs
DBD-OUT-04
Outputs
- Replies sent
- Reports filed
- Calls booked
- You, kept in the loop
INTAKE TO OUTPUT · NO HANDOFFS DROPPED
Systems we build and run ourselves
sites built and operated by us, not stock demos
systems running 24/7 on our own infrastructure
records scanned every day by FedScanner, one of our own products
Every number here comes from a system we build and operate ourselves. This is what we run for our own products, and it keeps running.
The engineered stack
What we build
Three layers, one system. Start where the pain is worst and add the next layer when it earns its place.
Your site and client portal, designed to convert and simple for you to run. Booking, intake, and member areas go in where they earn their keep, and everything is fast and indexable from day one.
- Marketing sites and landing pages
- Booking and intake forms
- Client and member portals
- Mobile-first, fast, indexable
The heart of what we do. We wire your tools together and put AI agents on the repetitive desk work: routing requests, drafting replies, filing reports, and sending the reminders you keep forgetting.
- Request routing and triage
- Draft and send replies
- Scheduling and reminders
- Reports on a schedule
When off-the-shelf will not fit, we build the app. Internal tools, dashboards, or a product you can sell. We have shipped our own software, including FedScanner, so we build things that run without babysitting.
- Internal tools and dashboards
- Customer-facing web apps
- API and data integrations
- Built to run unattended
Parts catalog
Productized lines
Four ways to work with us, each with a fixed starting point. The two newest lines start with a paid sprint or blueprint, so you get a real deliverable before any long commitment.
| Part no. | Line | What it is | Starting price | Status |
|---|---|---|---|---|
| DBD-CMD-01 | Command Center | Client portal plus a project-aware AI agent that answers, updates, and files for you. | from $6,000+ $300 / mo | Live |
| DBD-DIR-02 | Directory Engine | A directory network with a vendor portal that keeps itself populated and up to date. | from $5,000+ $250 / mo | Live |
| DBD-PRD-03 | Product Build | A custom SaaS or web app, built for you. Starts with a paid Product Sprint that ships something real. | from $3,500paid Product Sprint | Sprint first |
| DBD-OPS-04 | Agent Ops | An AI-run back office with human oversight. Starts with a paid Agent Ops Blueprint of your workflows. | from $8,000paid Agent Ops Blueprint | Blueprint first |
Assembly sequence
How it works
Three steps, and then it is running. You are not managing a project the whole way through.
STEP 01
Discovery
We map where your time goes and which busy-desk work is safe to hand to a system. You leave with a plan, whether or not you build with us.
STEP 02
Build
We build the site, wire up the automations, and set the AI agents to work, then test them against your real cases before anything goes live.
STEP 03
We run it
It goes live on our infrastructure and we keep it running. We watch it, fix it, and improve it, so the maintenance is our job, not yours.
Portfolio
Sites we built and still run
Every site in our portfolio is one we built and operate. When something breaks at 2am, that is on us, not you.
- iamromanstone.comBuilt + run
- tessavega.comBuilt + run
- insurepros.netBuilt + run
- schoolcomposite.comBuilt + run
Pricing
Plain numbers, no surprises
Builds are a one-time price. Autopilot plans keep it all running. Pick the level that fits and change it later.
- Care plan$129 / mo
- Partner retainer$399 / mo
- Essential buildfrom $1,900
- Professional buildfrom $3,900
Next step
Tell us the work you are tired of doing.
We will show you what a system could take off your plate, and what it would cost to build and run. No pressure, no jargon.